Refund policy

Returns, Refunds & Exchange Policy

We want you to be happy with your purchase. If you need to return or exchange an item, please review the following policy carefully before sending your item back to us.

1. 30-Day Returns

Returns and exchanges are accepted within 30 days from the date your order is delivered.

Once the 30-day return period has passed, we are unable to accept returns or exchanges for change-of-mind reasons.

This does not affect your rights in relation to faulty, defective or incorrectly supplied products under Australian Consumer Law.

2. Return Eligibility

To be eligible for a return or exchange:

Items must be unworn, unused, unwashed and in their original condition.
All original tags and labels must remain attached.
Items must be returned with all original packaging, including the original shoe box.
The shoe box must not be used as the shipping box or have postage labels, tape or writing placed directly on it. Please place the shoe box inside appropriate protective packaging.
Your order number or proof of purchase must be provided.

We reserve the right to decline a change-of-mind return or exchange if the item shows signs of wear, damage, misuse or is returned without its original packaging.

3. Clearance & Final Sale Items

Items clearly marked as Clearance or Final Sale cannot be returned or exchanged for change-of-mind reasons.

This does not affect your rights regarding faulty or defective products under Australian Consumer Law.

4. How to Request a Return or Exchange

Before returning any item, please contact our customer service team and provide:

Your order number
Your full name
The item(s) you wish to return or exchange
The reason for the return or exchange

Once your request has been reviewed and approved, we will provide you with the return instructions and return address.

Please do not send any items back before receiving return approval and instructions from us.

When sending your return, please include your order number and customer details inside the parcel so we can identify and process your return promptly.

We strongly recommend using a trackable shipping service. We cannot be responsible for return parcels that are lost or damaged in transit.

5. Change-of-Mind Returns & Exchanges

Change-of-mind returns include reasons such as:

Incorrect size selection
Change of colour or style preference
No longer wanting the item
Ordering the wrong product or size

For change-of-mind returns or exchanges, the customer is responsible for the cost of returning the item(s) to our warehouse.

- Restocking & Handling Fee

A restocking and handling fee of $10 per item applies to change-of-mind returns.

The total restocking and handling fee is capped at $25 when returning three or more items. For example, if four items are returned, the maximum restocking and handling fee will be $25. Return postage is separate from the restocking and handling fee and remains the responsibility of the customer.

Original shipping charges are non-refundable for change-of-mind returns.

These fees do not apply to items confirmed to be faulty, damaged, defective or incorrectly supplied.

6. Exchanges

For an approved exchange, the customer is responsible for the cost of returning the original item to our warehouse. We will cover the cost of sending the replacement item to you once. If an additional exchange is requested, further shipping charges may apply. All exchanges are subject to stock availability. If your requested size, colour or style is unavailable, we will contact you to discuss the available options.

7. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, defective or different from what you ordered, please contact our customer service team as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos showing the fault, damage or incorrect item where applicable

Once the issue has been assessed and confirmed, we will provide an appropriate solution, which may include a replacement, exchange, repair or refund, depending on the circumstances and your rights under Australian Consumer Law.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will cover reasonable return shipping costs where required.

Restocking or handling fees do not apply to confirmed faulty, damaged, defective or incorrectly supplied items.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If your refund is approved, the refund will be processed back to the original payment method used for the purchase, less any applicable restocking/handling fees and non-refundable shipping charges for change-of-mind returns.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

9. Important – No In-Person Returns

Our warehouse is not open to the public and does not accept walk-in returns or exchanges.

Please do not visit the warehouse or bring return items directly to the warehouse, as warehouse staff are unable to process customer returns or exchanges in person.

All returns and exchanges must be:

Approved by our customer service team in advance; and
Sent to us by post or courier using the return instructions provided.

Items brought directly to the warehouse without prior approval may not be accepted or processed.

10. Returned to Sender / Unclaimed Parcels

If an order is returned to us because it was:

Unclaimed or not collected
Unable to be delivered
Sent to an incorrect or incomplete address provided by the customer

the customer may be responsible for the additional postage costs incurred.

If you would like the parcel to be sent again, any applicable re-delivery charges must be paid before the order is re-dispatched.

11. Contact Us

If you have any questions regarding a return, exchange or refund, please contact our customer service team before returning your item.

Please include your order number in your message so we can assist you as quickly as possible.